Because Houp.co provides health-related services and physical treatment products, including pharmacy/medical products, refunds are only available under certain conditions.

A refund may be provided if your order has not yet been processed, packed, fulfilled, or handed over to the delivery partner.

Once your order has been processed, packed, shipped, or delivered, we generally cannot cancel or refund the order. This is because treatment products are health-related products that must meet safety, storage, quality, and hygiene standards. For customer safety, products that have been shipped or delivered cannot be returned, reused, or resold.

If you are not medically eligible for treatment after completing the assessment and doctor review, and no treatment can be provided, we may issue a refund for your payment.

You are eligible for a refund if:

1. this is your first purchase on Kalg.ai;

2. your request is submitted within 3 days of payment; and

3. we are able to verify your transaction details.

Refunds are generally not available for:

1. repeat purchases;

2. renewal charges after the first purchase;

3. requests made after the 3-day refund window;

4. cases involving abuse, misuse, or fraudulent activity.

Due to health, safety, and product integrity reasons, Houp.co does not accept returns of treatment products that have been shipped or delivered.

This includes products that are:

1. prescription or medically reviewed treatment products;

2. opened or unopened but already delivered to the customer;

3. partially used;

4. no longer under our direct storage and handling control; or

5. unable to be verified for safety and quality after delivery.

This policy is intended to protect customers and maintain the safety standards of health-related products.

Your Houp.co treatment package may include access to follow-up consultation support for up to 30 days after purchase.

This support is intended to help you ask questions about product usage, treatment response, potential side effects, and follow-up guidance. The 30-day consultation support does not guarantee a refund if the product has already been processed, shipped, delivered, opened, or used.

If you experience discomfort, side effects, or feel that the treatment is not suitable for you, please contact our support team so we can help guide you to the appropriate next step.

If your package arrives damaged, contains the wrong product, or does not arrive as expected, please contact us as soon as possible.

To help us review your case, please provide:

1. your full name;

2. the email address or phone number used for the purchase;

3. order number, if available;

4. payment date;

5. proof of payment;

6. delivery tracking number, if available;

7. clear photos or videos of the package and product condition; and

8. a short explanation of the issue.

Once your request is received, we will review the case based on the available evidence, payment records, fulfillment status, and logistics information. If your claim is approved, we may offer a replacement, reshipment, partial refund, or full refund depending on the case.

To request a refund, please contact us and include enough information for us to verify your payment and order status.

Please include:

1. full name used at purchase;

2. email address or phone number associated with your order;

3. payment date;

4. payment method;

5. proof of payment or transaction reference, if available;

6. order number, if available;

7. delivery tracking number, if available; and

8. reason for requesting a refund.

Email: support@houp.co
Or WhatsApp: +628158886199

Once your request is received and verified, we will review it and process the refund accordingly if your request is approved. Refund timing may vary depending on your payment provider, bank, or payment gateway.

Kalg.ai provides AI-powered tools and features designed to help users track food intake, estimate nutritional information, monitor progress, and support personal health, fitness, or body composition goals.

The Service may include, without limitation:

1. AI-powered food photo analysis;

2. calorie and macronutrient estimation;

3. meal logging and nutrition tracking;

4. body weight or progress tracking;

5. personalized insights, coaching suggestions, or recommendations;

6. goal setting and progress monitoring; and

7. access through web, mobile-friendly interfaces, or messaging platforms such as WhatsApp.

We may update, improve, modify, suspend, or discontinue any part of the Service at any time.

If you believe you were charged incorrectly, please contact us first so we can help resolve the issue promptly.

Submitting a chargeback or payment dispute without first contacting us may delay the resolution process and may result in temporary suspension of access to our services while the matter is under review.

We reserve the right to investigate suspected misuse, abuse, fraud, duplicate claims, or payment disputes that are inconsistent with this Refund Policy.

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Continued use of Houp.co after any update means you agree to the latest version of this Refund Policy.